Highly customized solutions allow us to provide extensive savings and increased revenue.Not only do we offer the traditional line up of call center services, we are also able to provide a cloud contact center platform for up to 12 seats for utilizing your own in-house employees with full support while benefiting from our industry experience.
Ingenium Call Center has partnered with industry leader inContact to provide our Contact Center Software. inContact is a suite of on-demand contact handling applications designed to significantly enhance the customer contact experience, boost agent performance and increase profitability. inContact is the proven technology that helps deliver exceptional customer experiences while decreasing costs and increasing revenues.
We work closely will all members of Ingenium’s team in order to provide the excellent customer service skills that keep Inegnium in the forefront of excellent service.Ingenium Call Center Account Manager’s monitoring is in place to support Agents in their efforts to continually improve account specific knowledge and skills. Ingenium's Quality Assurance Team monitors a percentage of calls from each Account for overall continued excellence across the board.