About Ingenium

Ingenium Call Center specializes in providing inbound and outbound outsourced customer management solutions with an emphasis on tiered technical support and first call resolution customer service.

Highly customized solutions allow us to provide extensive savings and increased revenue.Not only do we offer the traditional line up of call center services, we are also able to provide a cloud contact center platform for up to 12 seats for utilizing your own in-house employees with full support while benefiting from our industry experience.

Meet our Director

Abhinav Agarwal
Founder and Director

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Our Achievements

Our Technology

Ingenium Call Center has partnered with industry leader inContact to provide our Contact Center Software. inContact is a suite of on-demand contact handling applications designed to significantly enhance the customer contact experience, boost agent performance and increase profitability. inContact is the proven technology that helps deliver exceptional customer experiences while decreasing costs and increasing revenues.

Quality Assurance

We work closely will all members of Ingenium’s team in order to provide the excellent customer service skills that keep Inegnium in the forefront of excellent service.Ingenium Call Center Account Manager’s monitoring is in place to support Agents in their efforts to continually improve account specific knowledge and skills. Ingenium's Quality Assurance Team monitors a percentage of calls from each Account for overall continued excellence across the board.